1. Commitment to Discretion

At Arvex, discretion is fundamental to our craftsmanship. We respect the privacy of our clients, architectural partners, and digital visitors. This policy outlines how we gather, utilize, and protect your information when engaging with our atelier or using our online channels.

2. Information We Collect

We only collect data essential to delivering our lighting commissions, consultations, and architectural integrations:

Consultation Details: Name, contact coordinates (phone, email), and company name provided during private enquiries.
Project Metadata: Project types, room dimensions, spatial drawings, and designer briefs uploaded or shared during consultation.
Usage Analytics: Anonymous diagnostic data regarding how visitors navigate our collection page and interact with design layouts.

3. How Your Data is Used

All shared details remain strictly internal. We use your parameters to:

Process and execute bespoke chandelier commissions.
Deliver technical calculations, height measurements, and structural advice.
Coordinate white-glove transport and installations directly to private residences.
Send twice-yearly newsletters (only if explicitly subscribed to our Atelier Journal).

4. Client Discretion & Third Parties

We do not sell, lease, or distribute client records. To execute installations or structural verifications, project details may be shared only with verified logistical partners under strict confidentiality agreements.

5. Data Integrity & Security

All customer interactions are safeguarded using secure server routing. Submission forms are processed through modern web integrations with restricted administrative access. Project documents (drawings, renders) are archived in localized offline servers within our workshop.

6. Your Rights

You have the right to request a copy of the personal information we hold, update incorrect parameters, or ask for complete deletion of your records from our archive.